Who We Are

The co-operative values on which we built this bank over 47 years ago still stand today. They are more than the foundations of the bank, they are what connect us together - colleagues, customers, the businesses we bank, charities we support and the issues we stand for.

Mission

We exist to fulfill the aspirations and dreams of our customers and partners.
To our individual customers, we are a trusted place to keep their investments and we help them fulfill their dreams through our financial solutions.
To our business customers, we offer the best financial solutions for their business operations and expansions.
To our employees, we are a place where they can learn and grow.
To our shareholders, we are a trusted venue for their investments and we deliver sustainable return.

Vision

To become a strong player in the world's financial services industry and provide the best financial solution and platform.
We are an institution which:
Is built on solid foundation of risk management and corporate governance.
Employees are proud working for.
Leads in technology and innovation and,
Listens to our customers to build long-term relationships and provide enhanced customer experience.

Our Journey

Capital FIB is one of the largest leading private banks in Myanmar with over 230 branches. Over 47 years, Capital FIB has grown from 33 employees to over 11,000 employees. Tailored to our client’s personal and business requirements, Capital FIB offers banking products and services to Corporate clients, SMEs and Retail customers.

For Corporate clients, Capital FIB offers banking products and services such as corporate loans, corporate finance & advisory, syndicated loans, security agency services, project financing, international trade, POS services, API and network integration, cash management, treasury, internet banking, mobile banking and payroll services.

Capital FIB’s SME customers can obtain loans from Capital FIB with or without collateral. Capital FIB partners with local and international organizations such as JICA, KfW Bank from Germany and Myanma Insurance to support Myanmar SMEs. 

For Capital FIB’s Retail customers, Capital FIB utilizes digital technology to facilitate the client experience and add benefit that extends beyond traditional banking. Capital FIB customers can obtain mobile and internet banking, bank accounts, financings, which can be used internationally as well as obtain other personalized banking products that meet their needs and complement their lifestyles.

OVERVIEW OF OUR BUSINESS

Consumer Banking

For consumer banking, we are continuously developing and enhancing our banking products that can fulfill the expectation and complement our customers’ lifestyles. We are actively reimagining the banking experience to exceed the expectation of our loyal customers by providing digital banking at their fingertips. Customers will be able to conduct most banking services digitally without the hustle of coming to the bank in person. We acknowledge that Myanmar has young demographics. Thus, we are introducing banking products that are attuned to their needs and lifestyles while making banks approachable and less boring. It is in our pipelines to dramatically transform the banking experience through digital touch points and omni channel solutions. 

Prestige Banking

For high net worth customers, their lifestyle and needs for financial services greatly differ individually. Capital FIB facilitates their requirements with utmost flexibilities through customized sophisticated services and products. Capital FIB is offering exclusive banking services including concierge services and tools according to clients’ business and personal needs. We have dedicated relationship managers who are readily accessible for banking needs with 24/7 hotlines services. With various perks and better pricing, Capital FIB provides a unique banking experience tailored for personalized financial services which go beyond banking.

SME Banking

As around 90 percent of businesses in Myanmar are in the form of SMEs, we believe that supporting SMEs is essential to the development of Myanmar economy. Capital FIB has established SME department, and we are the first in Myanmar to form SME Centers which are dedicated to providing loans and advisory for SME businesses. As SMEs are one of our focus areas,Capital FIB have collaborated with many local and international organizations such as JICA, KfW Bank, Myanma Insurance to provide loans with and without collateral. Capital FIB is the first bank in Myanmar to be selected by KfW Bank to develop models for SME loans. As part of the selection, Capital FIB also obtained consulting from Frankfurt School of Finance and Management and has started offering cash flow-based lending to SMEs.We are committed to helping SME grow to become large corporates. Thus, we plan to launch more products and forge more partnerships.

Corporate Banking

For corporates, as there are many companies across various sectors, the requirements for one business can be highly different from another. They also need dedicated people to get in touch with for banking and financial solution requirements. Capital FIB’s top priority is to establish strong relationship and help through financial solutions for our corporate banking customers. When foreign companies plan to venture into Myanmar for the first time, they seek out financial solutions from banks that can fulfill their standards and business requirements. The requirements of local companies are also becoming more and more sophisticated. Capital FIB has adapted digital tools such as Core Banking system, Mobile banking, Internet banking as well as actively recruiting more talents to boost our technology and digital capabilities. Capital FIB is proud to serve the majority of the prominent local and international companies in Myanmar by providing services such as cash management solutions, international trade services and treasury services.

CREATING VALUE FOR OUR STAKEHOLDERS

Customers

Customers remain at the heart of the Capital FIB’s approach to take banking to the next level. Tailored to the lifestyles and needs for our customers, we are committed to developing the banking products. We understand our customers have become increasingly digital. Therefore, our focus is also to create customer experience that is digital from end-to-end- to evolve into a customer value-oriented organization that utilizes technology to facilitate the client experience and add benefits that extends beyond the traditional banking. 

Colleagues

We understand that our vision and mission cannot be achieved without the dedication of our people. Pursuant to our mission and our values, Capital FIB creates a workplace that is designed towards learning and growth. Every day we endeavor to become better than who we were yesterday. Our colleagues are empowered with learning opportunities and our teamwork culture is embedded across the organization.

Communities

For Capital FIB, giving back to our community is integral to our belief and our core values. We put this into practice through philanthropy, disaster relief, sponsorships, and CSR campaigns with employee participation at the heart of all activities. We create our banking products to promote inclusivity, accessibility and outreach. Capital FIB has come a long way in 25 years but the vision to do what is best for our customers and our communities has always remained a top priority.